Terms And Conditions
TERMS OF SERVICE
HESK Consulting Pty Limited (“HESK”, “our” or “we”) operates plumbercoop.com (“Site”) and is making it available to you subject to these evolving Terms of Service (“ToS“). The ToS govern your access to and use of HESK’s services available via the Site. The Site includes HESK’s related websites, SMS, APIs, email notifications, applications, buttons, widgets, ads, commerce services, and any other related services that can be accessed via our Site or that link to these ToS (collectively, the “Services“), and any information, text, links, graphics, photos, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content“). By using the Site and Services you agree to be bound by these ToS. Since these ToS are evolving, expect frequent changes to them, and with such changes, your use, rights and privacy expectations may also change.
In the event of inconsistency between any terms of this contract and any translation into another language, the English version will control and prevail on any question of interpretation or otherwise.
1. Who May Use the Services.
If the law in your jurisdiction allows you to enter into agreements with third parties, you agree to these ToS then you can use the Site and Services. However, if your mind is legally incapacitated (mental disability, intoxication, under the age of 18, etc.) for any reason, then you are not allowed to use the Site and Services. For those who are accepting these ToS and using the Site and Services on behalf of a company, organisation, government, or other legal entity, you represent and warrant that you are authorised to do so.
3. Content on the Services.
You are responsible for your use of the Site and Services and for any Content you provide, including compliance with applicable laws, rules, and regulations. Don’t hit the submit/send button, unless you are prepared to be held accountable for your Content.
Like with any content published via the Internet, you must consider the source of the Content or materials before using or relying upon it. Your use of the Content and Site are at your own risk.
HESK is an intellectual property owner and understands the costs and expenses in developing and maintaining intellectual property. HESK also respects the intellectual property rights of others and expects its users of the Site and Services to do the same. We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. We will respond to notices of alleged trademark and other intellectual property infringement that comply with applicable law and are properly provided to us.
Users of the Services will operate in a lawful, ethical and professional manner. Users shall conduct themselves in a fair, responsible and businesslike manner at all times and will avoid any discourteous, deceptive, misleading or unethical practices. You are solely responsible for any comments or posts you leave on our Site, blogs or any HESK site. HESK does not control content posted and does not guarantee the accuracy, integrity or quality of the content. In using the Site or the Services you may be exposed to content that you may find offensive, indecent or objectionable. Under no circumstances will HESK be liable in any way for any content, including but not limited to any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of any content posted or otherwise made available via the Site or the Services.
Examples of unethical or unlawful activities include, but are not limited to the following:
- False, misleading or disparaging statements of any kind including but not limited to about HESK or its related and/or affiliated entities or any person or entity using the Site or the Services;
- Any unauthorized use of the name, logo, trademark or copyrighted material of BNI, its affiliated entities or any other person or entity;
- Violation of any federal, state or local laws or regulations;
“Spamming” is the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages. While the most widely recognized form of spam is e-mail spam, the term is applied to similar abuse in other media, such as but not limited to, instant messaging, Usenet newsgroups, web search engines, spam in blogs, wiki spam, mobile phone messaging spam, Internet forum spam, and junk fax transmissions.
Spamming is strictly prohibited by HESK and will result in the immediate termination of your account. Spamming may also be illegal under applicable laws and may subject you to civil or criminal penalties.
HESK has the right (but not the obligation) in its sole discretion to screen, refuse, move or remove any content that violates the ToS or is otherwise objectionable.
You bear all risks associated with the use of any content on the Site or in connection with the Services including any reliance on the accuracy, completeness, or usefulness of such content.
You acknowledge that HESK may access, preserve and disclose your information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the provisions of this ToS; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of HESK, its users and the public.
The Services and software embodied within the Service may include security components that permit digital materials to be protected. The use of these materials is subject to usage rules set by HESK and/or its technology providers. You may not attempt to override or circumvent any of the usage rules embedded in the Services.
A. Fees and Payments
When you order a service you have an opportunity to review and accept the fees that will be charged. Prices, availability, and other purchase terms are subject to change. HESK reserves the right without prior notice to discontinue or change specifications and prices on services offered on and outside of the Site without incurring any obligation to you. All fees may be subject to taxes.
You are responsible for providing true, accurate, current, and complete information when ordering services through the Site or otherwise. If you use the Site or other means to purchase a service, payment must be received prior to acceptance of an order. HESK may need to verify information you provide before HESK accepts your order, and may cancel or limit your order any time after it has been placed.
If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the service you have purchased, you agree that we may, at our option, suspend or terminate delivery of service and may require you to pay any overdue amounts incurred (including third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including professional fees and other legal expenses.
Purchases of other products and services through the Site may be subject to other terms and conditions that are presented to you at the time of purchase.
B. No Automated Querying.
You may not send automated queries of any sort to the Site or its systems without express written permission in advance from HESK.
C. Intellectual Property.
All content included on the Site and in connection with the Services such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of HESK or its content suppliers and is protected by Australian and/or international copyright laws. All software used on the Site is the property of HESK or its software suppliers and is protected by Australian and/or international copyright laws. All of the trademarks, service marks, logos, brand and trade names appearing on the Site are the proprietary intellectual property of the owners of such marks, logos or names and you may not use, modify, remove or otherwise infringe any of such proprietary intellectual property. HESK retains full ownership rights with respect to the Site and the Services including but not limited to design, functionality, and documentation. You may not copy, edit, or reproduce any part of the Site or the Services.
You will defend, indemnify and hold harmless HESK and its related entities and affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable legal costs and expenses) that arise out of or relate to: (i) your use of the Site or the Services; (ii) any actual or alleged breach of your representations, warranties, or obligations set forth in this ToS; (iii) any content you provide including but not limited to any actual or alleged infringement of any intellectual property or proprietary rights of any third party.
E. Limitation of Liability.
HESK will not be liable for direct or indirect damages of any kind, including without limitation incidental, punitive or consequential damage or loss arising out of or in connection with this ToS, the Site, the Services, inability to use the Site or the Services, or resulting from any goods or services obtained or messages received or transactions entered into through the Site or the Services.
F. Disclaimer of Warranties.
The Site and the Services are provided on an “as is” and “as available” basis. HESK makes no representations or warranties of any kind, express or implied, concerning the Site, the Services or the content thereof. To the fullest extent permissible under applicable law HESK disclaims any and all such warranties including without limitation:
- Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
- That the Site or the Services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error;
- That the information, content and materials included on the Site will be as represented;
- Any implied warranty arising from course of dealing or usage of trade; and
- Any obligation, liability, right, claim or remedy in tort, whether or not arising from the negligence of HESK.
G. Third Party Websites.
The Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency or legality of content hosted by third party websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with the Site or party by us, or any warranty of any kind, either express or implied. You are solely responsible for and assume all risk arising from your access to and/or use of any such linked websites.
H. Electronic Delivery of Notices.
By using the Site or the Services you consent to electronically receive from HESK any communications including notices, agreements, legally required disclosures or other information in connection with the Services. HESK may also provide such notices by posting them on the Site. If you desire to withdraw your consent to receive notices electronically you must discontinue your use of Site and the Services.
I. Venue and Applicable Law.
The Site is created, operated and controlled by HESK in the State of New South Wales, Australia. The laws of the State of New South Wales and the Commonwealth of Australia govern this ToS without giving effect to principles of conflicts of laws. Any action arising under this ToS shall be brought only in courts located in New South Wales, which shall have exclusive jurisdiction and you consent to the exclusive jurisdiction of such courts.
In the event that any provision of this ToS is held to be invalid or unenforceable the remaining provisions of this ToS will remain in full force and effect.
HESK will not be considered to have waived any of rights or remedies described in this ToS unless the waiver is in writing and signed by HESK. No delay or omission by us in exercising our rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy will not preclude further exercise of any other right or remedy. Our failure to enforce the strict performance of any provision of this ToS will not constitute a waiver of HESK’s right to subsequently enforce such provision or any other provisions of this ToS.
L. Relationship of Parties.
HESK is not your agent, fiduciary, trustee, or representative. Nothing expressed or implied in this ToS is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy, or claim under or in respect to this ToS. This ToS is intended for the sole and exclusive benefit of HESK and you.
M. No Resale Right.
You agree not to sell, resell, reproduce, duplicate, distribute, copy, or use for any commercial purpose any portion of this Site, or use of or access to this Site provided through this Site, beyond the limited rights granted to you in these ToS.
N. Force Majeure.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Services available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labour disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
SPECIFIC MEMBERSHIP TERMS
- At all terms you will be a member of the Site and will be subject to all terms and conditions in this ToS;
- You will choose the applicable where you wish to receive leads and any leads will be applicable to that location, subject to the availability of location and/or the availability of leads;
- HESK will inform you of the monthly fee payable by you and such monthly fee will be due and payable for a minimum period of six months. For clarification, any cancellation or termination of the service by you prior to the six month period will not diminish or absolve any obligation incumbent upon you to pay the full minimum six (6) months of membership fees. Execution of this contract is your acknowledgement of your unconditional liability to pay the minimum six (6) months of membership fees subject to the terms and conditions contained herein.
- You will not be liable to pay the first month of fees until you have received your first lead and the minimum six (6) months of membership fees will be incurred thereafter on a monthly basis
- HESK makes no guarantees as to the quality of any leads received by you and does not warrant any return to you from the applicable leads
- HESK has the right to terminate this agreement and/or the Services at any time in its sole discretion upon the provision of seven (7) days written notice.
- HESK otherwise has the right to terminate this agreement and/or the Services at any time without notice in the following circumstances:
- where you have received a bad review from a lead and/or customer and such termination shall be exercised in the sole discretion of HESK;
- where you have failed to attend a client diligently or within a reasonable period of time;
and such termination will be exercised in the sole discretion of HESK.
- HESK has the right to contact any customer, client or lead to find out how the service call went and will not be limited in its ability to obtain such information
- HESK will collect all payments by way of credit card (payments exclusively from Visa and/or Mastercard) and HESK will debit all monthly payments from your credit card at all times. Any default of such payments will be an unequivocal breach of an essential term of this agreement